Privacy Policy

1. Introduction 

Tradefaire (“we”, “us”, “our”) is committed to protecting the privacy of visitors and customers of tradefaire.com.au (the “Website”). This Privacy Policy explains how we collect, use, store, and disclose personal and other information when you use our Website or interact with us. 

We recognise our obligations under the Privacy Act 1988 and the associated Australian Privacy Principles (APPs), as well as our commitment to uphold best-practice privacy standards.  

2. What Information We Collect 

We may collect the following types of information when you use our Website or place an order with us: 

• Contact information: name, email address, phone number, shipping/billing address.  

• Order and transaction information: products ordered (e.g. rubber tracks, tyres), order history, payment and billing details (note: we avoid storing full payment card details unless absolutely necessary, and otherwise rely on secure third-party payment processors).  

• Technical & usage data: IP address, device/browser information, browsing history on the Website, cookies and other tracking data (if applicable), referral source.  

• Optional information: any information you choose to provide via contact forms, customer service inquiries, or other voluntary submissions. 

We collect information only in ways that are lawful, fair, and directly related to operating our business.  

3. How We Use Your Information 

We use the information we collect for purposes including, but not limited to: 

• Processing and fulfilling orders (ordering, shipping, billing). 

• Communicating with you — order confirmations, customer support, delivery updates, responses to enquiries. 

• Improving and maintaining our Website and services, including analytics, system administration, security, fraud prevention, and improving user experience. 

• Marketing, promotions, and newsletters (only where you have consented). 

• Meeting legal or regulatory obligations (e.g. tax, audit, compliance). 

• Other purposes with your consent or as permitted / required by law. 

4. Disclosure of Your Information 

We may disclose your personal information to: 

• Service providers who help us operate our business (e.g. payment processors, shipping or courier companies, IT/hosting providers). 

• Legal or regulatory authorities if required to comply with a legal obligation or to protect our rights, property or safety. 

• Third parties you have authorised (e.g. resale, referrals) — only with your explicit consent. 

We do not sell or rent personal information to marketers or unrelated third parties.  

If we disclose information to third parties outside Australia, we will ensure adequate protections are in place, or otherwise obtain your consent. 

5. Data Storage, Security & Retention 

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. This includes use of secure infrastructure, encryption (where appropriate), access controls and other safeguards.  

We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, we will securely delete or de-identify the information.  

6. Your Rights — Access, Correction, Complaint 

You can contact us at any time to: 

• Access the personal information we hold about you; 

• Request correction or update of inaccurate or incomplete personal information; 

• Withdraw consent (where consent was the basis for collection or processing); 

• Request deletion (subject to legal or operational limitations). 

If you believe we’ve mishandled your personal information, you can lodge a complaint with us; we will investigate and respond promptly. 

7. Cookies, Tracking & Analytics 

We may use cookies or similar tracking technologies to collect technical and usage data (see Section 2). This helps us improve our Website and user experience, and may be used for analytics, fraud detection, and marketing (if consented). You may manage or disable cookies via your browser settings — though this may affect Website functionality. 

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time (for example, to reflect changes in how we operate, in applicable law, or in technology). When we do, we will revise the “last updated” date and make the revised version available on the Website. Continued use of the Website after changes constitutes acceptance of the updated policy. 

9. Contact Us 

If you have any questions about this Privacy Policy, want to access or correct your personal information, or lodge a complaint, please contact us at: 
Email: [email protected]
Phone: 1300 915 078
Address: National Sales, 62 Tarnard Drive, Braeside 3195 VIC